Customer Services

Customer service is an integral part of any business, without good customer service skills the company will be unable to connect and build rapports with its customers, which in turn may have a negative impact on sales and future profitability. Mitrem Recruitment can ensure that you have the right staff to represent your business. We have the expertise to know exactly what makes a great customer service advisor as well as also understanding that job demands will differ depending on what and who the employer is.

It could be a fast paced environment with a heavy focus on sales or it could be a more nurturing role that concentrates on relationship building and gaining the trust of a customer. We are experienced enough to understand that the culture and requirements of every business is different, and this will be reflected in the way we source and screen candidates ahead of customer service jobs. Mitrem are well prepared to deal with all levels and skills, we've helped to source people for customer service assistant jobs whilst also sourcing seniors for managerial roles.

More often than not a customer service agent needs to be a welcoming, engaging and understanding individual, who will always have the customers best interests at heart. An ability to problem solve, follow company procedures and find solutions to a customers needs is imperative to any customer service role. Whether you're a business constantly increasing your staff numbers or you're looking for a job to exercise the customer service duties you learnt through previous experiences – Mitrem Recruitment are here to help you on your journey.

Candidates: If you have the ability to listen, understand and deliver solutions then you may want to check out our current customer services jobs. Mitrem are constantly updating the job boards with customer orientated jobs - from telesales to customer service jobs in banks. Whatever your background or industry of expertise, we want to hear from you! Please give us a call, send in your CV or apply for our jobs online.

Clients: We understand that your customer service agents will probably be the first point of contact for your customers. Knowing this Mitrem are determined to only source and put forward quality candidates that can buy into your ethics, way of thinking and company culture. The ability to quickly get to grips with the way you operate and want to be seen is essential and it's something our specialist consultants will definitely bear in mind whilst they find talent for your customer service roles.

Kathryn's Profile

Name: Kathryn Hodgson.

Position: Recruitment Consultant.

Sector: Commercial (Temporary Specialist).

Time In Recruitment: 4 Years.

Why should Kathryn represent you?
Kathryn boasts four years in recruitment and has specialised her service towards administration and customer service sectors. Having previously been a key member of Plymouth’s Office Angels, Kathryn now brings superb value to the Astra team. Her personable character and astute awareness to the industry she recruits for makes Kathryn the perfect support for the businesses she recruits for and the candidates she helps to find work.

Kathryn knows her industry inside out and is able to spark a connection with 99% of the professionals she deals with. Having that knowledge and understanding of the market means that Kathryn is able to easily build rapport and offer quick solutions to her customers needs. What’s more, Kathryn is a temporary recruitment specialist, and is able to promptly resolve any issues and thoroughly enjoys the fast paced nature of the job.

5 specialities/core recruitment skills.
Business Development. Sector Specialist For Admin. Account Management. Market Awareness. Strong Local Presence. Clients Kathryn has worked with.
St Lukes. Wolf Minerals. The Range. Thrive Approach. IMASS.

For you, what makes Astra unique?
The company culture and enthusiasm to succeed is fantastic. The fact that we provide both a local and national service is also unique.

What’s the best thing about being in recruitment?
I love the variety of the job but I’d say the best thing would be helping people kick start their careers, especially those who go from temporary positions to secure permanent work.

If there was one thing you could change about recruitment, what would it be?
The perception people have of recruiters!

Recruitment is supposed to be the most stressful job on the market – how do you deal with this stress?
A glass of wine in a hot bubble bath.

What we may not know…
I have an unhealthy thing for reality TV.

Disability Confident Committed

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