Customer Services

Customer service is an integral part of any business, without good customer service skills the company will be unable to connect and build rapports with its customers, which in turn may have a negative impact on sales and future profitability. Mitrem Recruitment can ensure that you have the right staff to represent your business. We have the expertise to know exactly what makes a great customer service advisor as well as also understanding that job demands will differ depending on what and who the employer is.

It could be a fast paced environment with a heavy focus on sales or it could be a more nurturing role that concentrates on relationship building and gaining the trust of a customer. We are experienced enough to understand that the culture and requirements of every business is different, and this will be reflected in the way we source and screen candidates ahead of customer service jobs. Mitrem are well prepared to deal with all levels and skills, we've helped to source people for customer service assistant jobs whilst also sourcing seniors for managerial roles.

More often than not a customer service agent needs to be a welcoming, engaging and understanding individual, who will always have the customers best interests at heart. An ability to problem solve, follow company procedures and find solutions to a customers needs is imperative to any customer service role. Whether you're a business constantly increasing your staff numbers or you're looking for a job to exercise the customer service duties you learnt through previous experiences – Mitrem Recruitment are here to help you on your journey.

Candidates: If you have the ability to listen, understand and deliver solutions then you may want to check out our current customer services jobs. Mitrem are constantly updating the job boards with customer orientated jobs - from telesales to customer service jobs in banks. Whatever your background or industry of expertise, we want to hear from you! Please give us a call, send in your CV or apply for our jobs online.

Clients: We understand that your customer service agents will probably be the first point of contact for your customers. Knowing this Mitrem are determined to only source and put forward quality candidates that can buy into your ethics, way of thinking and company culture. The ability to quickly get to grips with the way you operate and want to be seen is essential and it's something our specialist consultants will definitely bear in mind whilst they find talent for your customer service roles.

Hannah's Profile

Name: Hannah Westwood.

Position: Recruitment Specialist.

Sector: Commercial.

Time In Recruitment: 3 Years.

Why should Hannah represent you?
Hannah has been in recruitment for 3 years now and specialises in the Commercial Sector. As well as recruitment Hannah has a strong sales background. Hannah builds strong relationships with each of her clients, getting to know each clients individual needs to ensure she makes the right candidate match every time.

Despite having established a very strong and forever expanding candidate database, sometimes this isn't enough. Hannah knows that in the contemporary market she now needs to acquire ‘passive’ candidates and tap into talent who aren’t necessarily visible or looking for work, but can potentially become a real asset to the clients she works with.

5 specialities/core recruitment skills.
Resourcing. Customer Service. Relationship Building. Candidate Care. Networking.
Clients Hannah has worked with.
St Lukes. Wolf Minerals. The Range. Thrive Approach. IMASS.

For you, what makes Astra unique?
The team work so well together!

What’s the best thing about being in recruitment?
Being able to find someone their perfect job

If there was one thing you could change about recruitment, what would it be?
To work with more reliable candidates

Recruitment is supposed to be the most stressful job on the market – how do you deal with this stress?
A Large Glass of Wine

What we may not know…
I did hairdressing for London Fashion Week

Disability Confident Committed

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